Maurilait Production Ltée


Distance is no obstacle to excellent customer service, as we found out when talking with Olivier Züel, Production Manager at Maurilait Production Ltée, based on the beautiful island of Mauritius.




Meet the customer:

Name and position: Olivier Züel, Production Manager, twelve years

Company details: Maurilait Production Ltée, a member of the Eclosia Group, based in Mauritius and established in 1976.

Products: We are a dairy factory and hold the franchise to produce Yoplait, Candia and Miko. Trade in Mauritius is all year around, with a peak period from December to April. Most customers are local, although we also supply most of the hotels on the island.

Favourite ice cream flavour: Vanilla

What do you do when not making ice cream: Fishing if I get some time off.

Meet the machine:

What machinery do you use: ROKK RR2000 Filling Machine and ROKK RIF1500 Ingredient Feeder

How would you rate its performance: 8/10

How easy is it to operate: Very easy, it was one of the reasons we chose ROKK

What’s the best feature about it: It is easy to use and accessible to repair: for a remote island like ours where it is often difficult to get quick assistance from the supplier, we need to be independent.

Has it ever let you down: As with all machines, there are small breakdowns but ROKK’s service level is one of the best I have come across. We were up and running in less than a week.

Is there anything you would change about it: I don’t like all the sauce flexibles running across the machines – it sometimes looks messy. The detection of cones for topping activation could be improved.

What do you prefer about your ROKK machine to the previous machines you have used:

  • The mix of technology and basic mechanics
  • Ease of repair
  • Solid manufacture
  • Top of the class service

Your views on ROKK and Machinery World:

What’s the best thing about the team at ROKK and Machinery World:

  • They are quick to answer
  • They understand urgency in production and agree to find solutions
  • As a customer you feel considered and important

What makes the team different from others in the marketplace:

  • They are closer to the customer and are ready to find solutions
  • Big or small company makes no difference: You can feel they target customer satisfaction.

Have you ever used the engineering department: Yes, we redesigned topping fillers with them.

Would you say they are:

  • 1.Industry experts who really know their stuff
  • 2.Helpful, efficient and always ready to solve a problem, no matter what it is
  • 3.The sort of people you feel you can rely on
  • 4.All of the above and more. They do it quick and right first time.

Have you used the spare parts arm of Machinery World, Dairy Bits: Yes 

Could they supply what you needed: They did every time, in time.

Is there anything further you would like to add:

  • The best with ROKK is this spare part arm.
  • One of the best companies I have ever come across. They are quick, reliable and customer experience is top of the class.
 

 

 


Back